1. Order Cancellation & Refunds

Once an order has been confirmed, it cannot be cancelled. No refunds will be provided for confirmed orders that are subsequently cancelled.

2. Order Processing & Delivery Time

Orders will be processed once payment has been successfully confirmed. Estimated delivery times are:

• 3–5 working days, or
• 10–21 working days,

depending on product availability and destination.

Delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, customs clearance and other unforeseen circumstances.

3. Delivery Schedule

Orders are dispatched and delivered by our designated delivery carriers Monday to Friday during working hours, excluding Singapore Public Holidays.

4. Delivery Information

To ensure a smooth and timely delivery, kindly provide accurate and complete delivery details, including your delivery address, contact number and email address. Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

5. Shipping Charges & Delivery Destinations

Shipping charges are based on the weight, dimensions and delivery destination of your order.

We deliver to Singapore and selected international destinations. For overseas customers, simply enter your delivery address at checkout to check if delivery is available and view the shipping charges.

6. Overseas Orders

Any applicable customs duties, taxes, import fees or other charges imposed by the destination country will be the responsibility of the customer.

7. Failed Delivery & Re-delivery

If you are unavailable to receive your order, please check your order or shipment status through your Can-Care account or the designated carrier’s tracking website.

If delivery remains unsuccessful after multiple attempts, the shipment may be returned or disposed of in accordance with the carrier’s policy. In such cases, Can-Care will not be responsible for any refund arising from the unsuccessful delivery.

Any re-delivery arrangements and additional delivery charges will be borne by the customer.

8. Tracking & Delivery Assistance

If there has been no tracking update for one week after your order confirmation, please contact us at infor@cancare.asia, and we will be happy to assist you in checking the shipment status.

For any questions regarding your order or delivery, please contact us at infor@cancare.asia or WhatsApp at +6591390669.

• Clearance-sale items are strictly non-returnable, non-refundable and non-exchangeable. 
• Each product is eligible for one (1) exchange only.
• The original Can-Care invoice must be provided with the returned product. 
• Products must be returned in original, good and saleable condition, unworn and unused, with the original packaging, tags and labels intact. 
• Exchanges are subject to stock availability.

• The replacement product should be of the same value as the original product. 
• If the replacement product is of lower value, the difference will not be refunded. 
• If the replacement product is of higher value, the customer will be required to pay the difference.